Solutions

Turnaround Program Design & Implementation

We prepare phased, costed turnaround and performance improvement programs with clear priorities, timelines, and responsibilities. Our support often includes setting up and operating Program Management Offices (PMOs), monitoring implementation progress, tracking benefits realization, and supporting management through execution to ensure results are delivered.

End-to-End Process Optimization

​We review and reengineer core utility processes across commercial operations, network operations, asset management, supply chain, and support functions. By eliminating inefficiencies, clarifying responsibilities, and strengthening internal controls, we help utilities operate faster, more transparently, and with greater consistency—without disrupting service delivery.

Operational Cost Optimization

We identify and implement cost-reduction opportunities across operations and maintenance, procurement, workforce deployment, and capital planning. Cost optimization initiatives are designed to protect reliability and service quality while improving efficiency, cash flow, and financial sustainability.

Technical & Commercial Loss Reduction

We diagnose and reduce technical and non-technical losses across electricity, gas, heat, and water (NRW) utilities through a structured, data-driven approach. Our work includes network diagnostics, feeder- and transformer-level energy accounting, water balance analysis, district-metered areas (DMAs), customer-to-network mapping, metering audits, and targeted field interventions. Loss reduction programs are designed as integrated operational reforms—combining technical actions, commercial controls, and accountability mechanisms—to deliver rapid and sustainable results.

Organizational Restructuring & Institutional Strengthening

We design fit-for-purpose organizational structures aligned with the utility’s strategy and operating realities. This includes redefining roles and responsibilities, strengthening governance and decision-making frameworks, clarifying delegation of authority, and aligning the organization around clear performance objectives. The result is a more accountable, resilient, and execution-focused institution.

Asset Management & Maintenance Optimization

We help utilities establish robust asset management foundations, including asset registers, condition assessments, maintenance strategies, and lifecycle planning. By prioritizing investments based on risk, criticality, and cost-benefit analysis, we improve reliability, extend asset life, and reduce unplanned outages and failures.

Revenue Protection & Meter-to-Cash Optimization

We strengthen revenue assurance across the entire commercial cycle, from metering and data capture to billing, collections, and enforcement. Our work includes redesigning meter-to-cash processes, improving billing accuracy, enhancing collection discipline, establishing dedicated revenue protection units, and introducing fraud detection and legal enforcement frameworks. The focus is on restoring control, transparency, and predictability of revenues.

Performance Management & KPI Frameworks

We develop performance management systems that translate strategy into measurable outcomes. This includes defining KPIs at corporate, divisional, and individual levels; designing dashboards and reporting routines; and linking incentives to operational and financial performance. Our frameworks reinforce accountability, enable early issue detection, and support disciplined execution.

Digital Enablement for Performance Improvement

We deploy digital tools and analytics as enablers of performance—not as standalone IT projects. This includes data platforms, dashboards, GIS, billing and CRM enhancements, and field-force digitalization to support loss reduction, revenue protection, operational control, and informed management decision-making.