A NEOS GROUP COMPANY
Our Work
From crisis stabilization to long-term transformation, our case studies show how disciplined execution and hands-on leadership deliver sustainable utility turnarounds with measurable operational and financial impact.
Loss Reduction & Performance Turnaround – Electricity Distribution Company
Location: Georgia
Background: A large rural electricity distribution company faced chronic losses, weak billing and collections, poor service quality, low staff morale, and declining public trust.
Key Activities: Full executive management support; utility-wide diagnostics; meter-to-cash reform; revenue protection; performance management; capacity building; and customer engagement.
Key Outcomes: Losses were reduced significantly, collections improved to near-optimal levels, unregistered customers were captured, continuous supply was restored, profitability returned, and the company’s public image was fundamentally transformed.
Distribution Turnaround & Sector Reform Support
Location: Kosovo
Background: High losses, outdated systems, and weak governance constrained distribution performance ahead of sector restructuring and privatization.
Key Activities: Embedded advisory support; loss localization; customer and asset data cleanup; metering reform; revenue protection; organizational restructuring; and capacity building.
Key Outcomes: Utility performance stabilized, losses declined materially, collections improved substantially, service reliability increased, investment confidence was restored, and long-term institutional capacity was strengthened.
Loss Reduction & Utility Turnaround
Location: Albania
Background: Following the exit of a private operator, the national electricity utility experienced high losses, weak collections, outages, and limited internal controls.
Key Activities: Embedded support at both government and utility levels; pilot programs for loss localization; business process reengineering; legal and regulatory reforms; performance incentives.
Key Outcomes: Losses were reduced dramatically, collections improved to near-maximum levels, revenues increased substantially, and public confidence in the utility was restored.
Non-Revenue Water Reduction & Utility Turnaround
Location: Georgia
Background: A major urban water utility faced high non-revenue water, intermittent supply, aging infrastructure, weak collections, and poor governance.
Key Activities: Executive turnaround support; district metered areas; pressure management; network rehabilitation; metering upgrades; revenue protection; KPI-based management; training programs.
Key Outcomes: Non-revenue water was reduced substantially, collections improved significantly, continuous supply was restored, infrastructure reliability increased, operating efficiency improved, and overall company value increased materially.
Gas Utility Performance Turnaround
Location: Georgia
Background: The gas distribution utility suffered from widespread theft, poor metering and billing, weak customer service, and low staff motivation.
Key Activities: Executive management intervention; customer and billing database cleanup; loss localization; revenue protection units; re-metering; regulatory streamlining; incentive frameworks.
Key Outcomes: Losses declined significantly, collections improved to near-full recovery, customer records were corrected, service quality improved, and the utility’s reputation strengthened.
Loss Baselining & Regulatory Framework Development
Location: Oman
Background: Despite cost-reflective tariffs, distribution utilities required subsidies due to inconsistent loss reporting and weak commercial controls.
Key Activities: Independent loss validation; data extraction and analysis; standardized loss calculation methodology; meter-to-cash framework; regulatory monitoring tools.
Key Outcomes: Loss reporting was corrected and standardized, regulatory oversight strengthened, performance targets reset on a credible basis, and utilities achieved sustained improvements aligned with regulatory objectives.
Loss Reduction & Performance Turnaround
Location: Papua New Guinea
Background: A vertically integrated state utility faced high losses, weak collections, limited digital systems, and skills gaps across the organization.
Key Activities: Amnesty and customer registration campaigns; feeder-level accountability; revenue protection; billing data cleanup; PMO setup; intensive training; digital monitoring tools.
Key Outcomes: Losses were reduced materially, collections improved significantly, the customer base expanded, fuel efficiency improved, and organizational capability strengthened across the utility.
Electricity & Gas Loss Reduction Planning
Location: Tunisia
Background: Utility performance deteriorated following sector disruptions, driven by theft, weak monitoring, limited investment, and billing inefficiencies.
Key Activities: Technical and commercial diagnostics; loss disaggregation; commercial cycle redesign; digital enablement; revenue protection planning; institutional strengthening.
Key Outcomes: For the first time, losses were clearly categorized, priority actions with clear returns were defined, and a structured implementation framework was established under senior management oversight.
Loss Reduction & Performance Improvement
Location: Ukraine
Background: An aging district heating system faced high technical and commercial losses, weak metering, poor collections, and financial distress.
Key Activities: Comprehensive technical and commercial diagnostic; loss localization; meter-to-cash redesign; revenue protection planning; ICT and governance roadmap.
Key Outcomes: A verified loss baseline was established, priority investments identified, billing reforms initiated, and donor funding mobilized to support recovery and modernization.
Strategy & Non-Revenue Water Reduction Program
Location: Oman
Background: National non-revenue water levels were elevated due to aging networks, limited leakage detection, weak data quality, and poor pressure control.
Key Activities: Planning of a 5-year business strategy to cover the expansion of district metered areas; leakage detection and repair; pressure management; digital monitoring tools; revenue protection; centralized NRW governance.
Key Outcomes: Network efficiency improved significantly, repair times shortened, billing accuracy increased, operating costs declined, and long-term NRW control capacity was established.
Distribution Utility Turnaround & Loss Reduction
Location: Nigeria
Background: Newly privatized distribution companies struggled with high losses, low collections, degraded networks, and limited operational capacity.
Key Activities: Embedded resident advisors; commercial cycle optimization; loss localization; revenue protection units; customer data cleanup; training and debt recovery campaigns.
Key Outcomes: Losses declined substantially across all companies, revenues increased materially, customer registration improved, and operational credibility with regulators and customers was restored.
Electricity Distribution Performance Improvement Plan
Location: Colombia
Background: A large nationalized electricity utility suffered from high losses, weak collections, poor reliability, and declining customer confidence.
Key Activities: Loss localization; commercial restructuring; contractor performance management; customer-centric reforms; targeted low-cost technical upgrades.
Key Outcomes: Losses and collections were stabilized, data integrity improved, customer trust began to recover, and the utility was positioned for restructuring and potential investor re-engagement.
Loss Reduction Planning for Distribution Utilities
Location: Kyrgyzstan
Background: Distribution companies operated with high losses, weak collections, manual processes, and limited accountability.
Key Activities: Loss disaggregation; commercial cycle reengineering; revenue protection unit design; KPI frameworks; ERP, GIS, and SCADA planning; capacity building.
Key Outcomes: Transparent loss baselines were established, accountability strengthened, revenue protection institutionalized, and foundations laid for long-term financial sustainability.
Capacity Building of the Nationsl Energy Security Provider
Location: Moldova
Background: The state-owned wholesale electricity and gas buyer required rapid strengthening of its trading, organizational, and institutional capabilities to enhance security of supply and support diversification of energy sources.
Key Activities: Support to prequalification and tendering processes; establishment of EFET-compliant trading arrangements; revision of corporate strategy and organizational structure; development of policies and procedures; and targeted staff training.
Key Outcomes: Institutional capacity and governance were strengthened, staff capabilities enhanced, financing readiness improved, and the company was positioned to operate more effectively in diversified and competitive energy markets.
Utility Performance Improvement Strategic Plan
Location: Kenya
Background: A national electricity utility required a clear, implementable medium-term strategy to strengthen performance, align organizational objectives, and support sector-wide reform priorities.
Key Activities: Review of strategic intent and sector context; development of a five-year strategic plan; preparation of a detailed implementation roadmap; and development of business cases to justify initiatives and expected returns.
Key Outcomes: A clear and aligned strategic direction was established, performance objectives were embedded across the organization, implementation priorities were defined, and management was equipped with a practical roadmap to drive measurable performance improvement.